Understaffed during the Christmas period? - Managing customer projects without getting snowed under

Christmas is a notoriously busy time for UK businesses. In fact, the sharp increase in demand, as well as the pressure to get everything finished before the holidays, can make life very uncomfortable at this festive time. This year it doesn’t have to be that way. If you’re understaffed during the Christmas period, or you just need a little bit of extra help, there are ways to make sure that it doesn’t turn into the nightmare before Christmas. Here are some ways that you can make sure that you don’t get snowed under with work this year:

Start planning well in advance

It’s never too early to start looking at your Christmas scheduling. Most clients will also be doing the same so will be on the same page if you contact them to firm up dates and deadlines. The earlier you start preparing for the increase in demand, the less likely it is to ruin the festive period for you and your team.

Make sure you’ve got holidays covered

Set a deadline for staff holiday requests so you know who is going to be available when. If you’re not closing during the period between Christmas and new year then this becomes even more important. Like your clients, your staff are probably already thinking about their Christmas and how they want to spend it so it’s never too early to start asking them to confirm plans.

Ensure that you have a contingency

Sometimes even the best laid plans end up in a bit of a mess as there is a lot that can be unpredictable about the Christmas period. Have you worked out what you’ll do, for example, if there is unexpected staff sickness during a really busy time?

Be careful about the Christmas party

It’s always a good idea to time that Christmas bash for a night when no one is going to have to come into work the next day. That way you can avoid a situation where you’re short staffed because everyone just had too much fun! Or if you do, plan in advance to ensure that you have extra resources and engineers ready to work the following day to give your clients the best possible service all throughout the festive season.

Give yourself the support of a back up

A white label IT channel partner can provide the back up you need for the Christmas period when you might be walking a fine line with staffing levels. Working with a back up partner, such as Marathon, will ensure that you can still deliver, whatever unexpected events occur. We can help with a wide range of problems likely to arise at this time of year, including:

  • Troubleshooting to deal with unplanned downtime to ensure you don’t fall behind during the festive period
  • Stepping in to help pick up the slack if you just have too many projects to deliver
  • Providing additional support when staff are absent – planned or unplanned – so that your business can meet its deadlines and demands
  • Filling skills gaps to help ensure your clients get what they need

If you’re understaffed in the run up to Christmas this year there’s no need to be worried about time and resources. Marathon can provide you with the right support and fill skills gaps where you have less staff, so that you can get through the Christmas period as if it were any other time of year. Give us a call today on 020 8329 1000 to arrange cover for your Christmas projects. 

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About Us

Marathon Professional Services is your trusted IT solutions partner. We offer a range of services including Desktop Infrastructure Solutions and Virtualisation, and we act on a white-labelled basis as an extension of your business.