Cloud computing provides a model through which businesses can access flexible, high quality, on demand resources, including computing power, databases, storage capacity and software applications. It is the evolution of server based computing and the appeal to the business world is broad, from cost effective pricing, to scalability and accommodating any diversity of location.
‘Disasters’ come in all shapes and sizes for businesses. From systems subjected to sustained attack, to a simple power outage, the consequences of these actions can be severe for those who aren’t prepared. Achieving fast RTO – i.e. the time and service objectives for business recovery following a disaster – has a considerable impact on how well a business recovers overall, how much damage is done and the way in which client relationships can be preserved.
If you don’t regularly assess your customers’ IT support requirements and whether you’re meeting these, you might find that there are gaps in the support that you’re providing. Failure to do regular “check-ups” to ensure that sufficient support is in place can lead to your customers being forced to spend more than they need to on support, and struggling to meet all their requirements for maintenance and productivity.