Disaster Recovery Planning

How disaster recovery planning could save your clients from unexpected downtime

There is no doubt that you’ll have heard about the Holborn fire at the beginning of last month. This unexpected disaster, caused by an electrical fault underground, caused a huge amount of disruption to the area. This included 5,000 people being evacuated as well as loss of broadband services and power for 3,000 homes. It took firefighters around 36 hours to control the flames, however many businesses were affected for weeks after the disaster occurred.  Businesses like these struggle to return to their day-to-day business after an event like this due to unexpected downtime. Proper disaster recovery planning (DRP) can prevent this downtime and speed up the return to normal operations (RTO) and improve the recovery point objective.

Features of Disaster Recovery Planning

If your clients are planning for the unexpected, what should they be planning for? How can you help them to create a plan for something unknown and work towards protecting their data and reducing downtime? Here are a few things to include:

Backup strategy

First of all, you’ll need to encourage your clients to delegate responsibility for certain areas of your business. You can put in place the ability to backup data, but employees will need to be able to do this themselves and save their own work correctly. Essentially you must provide a backup strategy to be followed to stop data being lost. Human error will always prevail if left to individuals to manually run updates. Set your backups to either occur at a set time point or ideally in real-time through a high-availability secondary site.

Virtual storage

The move towards virtualisation is a key feature of a DRP. By providing your clients with virtual hosting, they will be able to enjoy more flexible working from any device or location. Data will also not be lost if their physical machines are destroyed or damaged from an unexpected event such as fire, flooding, or even power cuts. Consider hybrid solutions that replicate an on-premised virtualised environment, or consider putting the entire IT infrastructure into a private cloud.

What is the outcome of a DRP?

Implementing a disaster recovery plan means that should any unexpected damage occur to the machines that your clients are using, they are still able to work remotely and reduce their downtime. This will help them to maintain customer relationships without any significant effect on day-to-day business processes.  As your clients’ business expands, it is your job to not only provide extra hardware, but additional virtual storage and maintenance to ensure that all new information is being backed up externally.

Disaster recovery planning you can trust

For help with creating a disaster recovery plan to meet your clients’ needs, get in touch with Marathon Professional Services today on 020 8329 1000.

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