Businesses worldwide require continued access to critical data in order to maintain their everyday operations and maintain revenue. The reliance on these systems means that it is vital high availability replication and backup solutions operate behind the scenes. Your clients will be no exception to this, so what will they be looking for in the systems that you’re providing them with?
A reliable system
The last thing that your customers want is a system which is going to let them down. All servers contain applications which may be essential to the day to day operations of the company. These servers need to be entirely reliable and consistently available.
Recoverability in case of technical issues
If unexpected and unavoidable issues occur, then the infrastructure needs to automatically be replicated into a separate environment. If a vital piece of information is accidentally deleted, you should make sure that it is backed up elsewhere to avoid losing it permanently.
This is true for cases of damage to hardware – which is why so many businesses are moving towards using the cloud and virtualised systems. If desktops or personal mobile devices are damaged, no information needs to be lost when it is stored independently from the hardware.
Error detection and prevention
Fast detection of problems can significantly reduce the time taken to solve a problem when it occurs. Error detection and automated notification (for example via email) can improve your response time as your awareness of the issue is immediate and your team can work to resolve it.
Systems that allow increased productivity
Highly available systems mean that operations can continue as normal. Any downtime will impact this, so it is important to maintain the system setup and plan to mitigate any potential problems before they arise. This will stop the damage to customer relationships and reputation that could result from downtime. You should consider virtual hosting for you clients as a means of increasing productivity. Allowing access to data and features through a virtual desktop infrastructure will give them the ability to work from home or another other remote locations, meaning that they are more productive overall.
Ways to reduce downtime
Besides the infrastructure used, an effective way to reduce downtime is to create a disaster recovery plan. Virtualisation is often a key feature of this – moving mission critical data into a virtual environment stops it from being destroyed should any hardware fail. Alternatively hybrid solutions can be deployed to replicate on premise environments into the cloud. If data becomes corrupted or employees create errors, everything should still be accessible from a backup.
Filling the gaps when your resources are limited
When you have a Service Level Agreement (SLA) with your customers and suddenly you become inundated with projects to complete, problem solving need not take a backseat when your resources are limited.
Instead, Marathon Professional Services could help you to fill your skills or resources gap for a short period at a fixed rate. We can do this on a white-labelled basis, and as per your instructions to both suit your customers and give you peace of mind. Our team of IT infrastructure experts can work flexibly to deliver the highest quality services and level of experience regarding a wide range of different systems and setups.
Find out our availability this week or give Marathon a call on 020 8329 1000 for more information.