Increasing recurring revenue and argin for IT resellers and building stronger client relations.
Marathon is a professional services partner for IT resellers and distributors across the whole of the UK helping to deliver their IT solutions as a white label service or as a nominated partner.
Marathon’s channel support packs now offer resellers an opportunity to add even more value and grow their client business on a long term basis.
Support service modules can be bought individually or as a pack and are paid for on a monthly or annual subscription, in advance, your choice.
Two standard support packs are available which can be mixed and matched as required:
System Support Pack
- Service desk
- Remote support
- On site support and backfill
- Remote management & monitoring
- Fully managed/ outsourced IT
Cloud Service Pack
- Email Anti-Virus/ Spam
- Email continuity
- Email archive
- Penetration Testing
- Anti-Virus/ Spam for Web
- Online backup
What are the benefits?
- A support or managed services contract is the basis for driving long term, and close client relationships and being perceived as a true value add partner
- Allows your client IT resources to stay focused on their core tasks and priorities
- Allows channel sales people to focus on selling and not getting involved in their customers technical problems
- Clients will benefit from not having to manage their software cloud services renewals as they are now provided as part of their support contract
- The services scale as your clients grow by simply adding more devices, users or storage to the packs
- Gives your client confidence that expert help is a phone call away
System Support Pack
- Service Desk - Marathon’s service desk offers 1st,2nd and 3rd line helpdesk support and is ITIL aligned to provide a fully managed or IT outsourced capability
- Remote Support - Telephone and remote dial in support enables our support team to quickly diagnose the route cause of issues and includes a full remote control capability
- On Site Support & Backfill - For clients requiring regular on site housekeeping or a guaranteed SLA to site, our field engineer are highly trained across multiple technologies. Where holidays or sickness are causing a resource problem, Marathon provide both CRB and SC cleared, full time employees, from 1 day to longer term engagements.
- Remote management & Monitoring - Lifecycle management for Server, Networking and Security device s is provided for by proactively monitoring alerting and managing infrastructure 24x7x365.
Cloud Services Pack
- Email Anti-Virus / Spam - Marathon's Antivirus service gives your clients real-time threat protection against viruses, spyware and other malware without slowing down desktop devices even during scans and updates
- Email Continuity - Allows clients to access and respond to email even if their on premise email server is offline
- Email Archive - Archive emails and documents in their original state – in a central, tamper-proof store – to help with compliance, e-discovery and internal investigations
- Anti-Virus / Spam for Web - Protects servers, PCs and laptops on the move, from websites pushing malware, phishing sites, proxies, spyware and adware, botnets, and SPAM.
- On Line Backup - Advanced de-duplication, compression and security techniques ensure fast backup with minimum storage requirements, which saves on cost and protects client data