Help Desk Services

How could outsourcing Help Desk Services improve your customer relationships?

If your customers require high levels of support, then offering a 24/7 Help Desk Service to your clients should be a top priority. This is a great way for you to demonstrate better customer relationships, which adds value and leads to repeat business.

Greater support availability

Often companies do not have the in-house resources to deal with a high volume of support enquiries, as engineers are both busy and expensive to employ. It isn’t always cost-effective to employ engineers to answer phones regularly when their skills could be better utilised elsewhere, and yet the expertise needed to answer technical enquiries supersedes that of a receptionist. Outsourcing a designated Help Desk enables you to provide greater levels of support 24/7 to your clients.

Positive brand impression

Highly available support services greatly enhance your brand. Marathon offer white label Help Desk Services to deliver high levels of technical support over the phone, as an extension of your company. This means that we are able to offer technical advice, and refer your customers just as you would, which creates an overall positive impression of your brand. Our expertise means that we are able to give the right answers and we can provide information as specified by our customers if this is required too.

Help with a range of issues

Relying on trained engineers can help your customers to receive tailored Help Desk Services covering a wide range of specialisms. Marathon’s IT Service desk offers technical management and resolution across different technologies. These include Microsoft, Citrix, VMware, Desktop Support Services and Hardware Maintenance.

Flexibility for customer support

Outsourcing your Customer Support Help Desk means you can scale your requirements as per the demands of your customers, whether this increases or decreases over a set period of time. This gives you pricing flexibility too, as funds are allocated where necessary and you don’t pay for unnecessary support on your clients’ behalf. Larger organisations can ask for unlimited calls if needed.

If you’re looking at the possibility of outsourcing your Help Desk Services to provide greater support for your customers and build better relationships, give Marathon a call today on 020 8329 1000.

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