As a business with a detailed data management plan in place, your customers can focus on their internal operations and day-to-day product development or service delivery. At the same time, pressure from external sources is mounting to push every business to adhere to high security standards and protect their customers’ data. One such regulation is the GDPR which comes into action in May of 2018, from which point your customers, your own business, and every other company across Europe and the UK will need to follow the guidelines specified to avoid legal action and other penalties against their business.
How can you ensure that your customers’ data governance is GDPR compliant?
To understand how you can best ensure that your customers’ data governance is compliant; there are 4 main elements to GDPR. These are:
It is crucial to understand where your customers are getting their data from and how it will be used. Following the implementation of GDPR, businesses will be required to get permission from people in order to store their information, for example to send emails to them. Once they have consent, they must ensure that data is only stored for the agreed time, and therefore that a good data strategy is in place to stick to this.
Governance of the data
Data must be managed throughout its lifespan, from initial acquisition through to destruction of data once it’s no longer required. During the lifecycle of data, it’s your role as the IT provider to provide your customers with the ability to keep their data secure in-house. For example, encrypting files, implementing new data policies where needed, creating a network infrastructure that is sufficient to protect and support the use of data, and to allow data to be managed more easily.
Managing and monitoring data
Tracking of data and accessibility is really important, whilst at the same time being able to balance this with sufficient security measures for your clients. Data should be accessible only to those within your customers’ businesses who need it to deal with customers and orders, to limit unauthorised access and prevent cyber-attacks as much as possible.
Complying with specific regulations
Proof of controls and processes is part of ensuring full compliance to meet GDPR requirements. This can involve delegating responsibility within different areas of data management, and putting in place regular checks to ensure that your clients are keeping their data up-to-date.
Find out more about GDPR services from Marathon, and we can work as an extension of your team. Give us a call today on 020 8329 1000.