Are your customers oblivious to cyber security risks?

Cyber security is talked about increasingly in the news, both worldwide and on a more local level. Although this has increased awareness of the threats that businesses can face, there is still a disconnect between SMEs who consider themselves to be strongly protected against cyber threats and the fact that many of them are still experiencing security breaches on occasion, if not regularly. So, why is this the case? Do your customers believe that they are better protected than they actually are, whilst being oblivious to the real cyber security risks?

False perceptions of cyber security

Oftentimes, SMEs are confident that they are prepared in the event of any cyber security threat. In fact, 87% of SMEs believe they are fully prepared, with 59% believing that they have increased their security since the previous year, and 61% predicting that they’ll continue to grow in protection next year with greater budget allocation. Although this confidence is good, it can be based on a false perception where there is actually a lack of understanding of how to protect against cyber security threats – and this is where you come in as their IT provider.

Statistics suggest security must increase

Despite many businesses having a perception that their business is protected against breaches, over 70% of companies have had a data breach within the last year, and any new customers you begin to work for are unlikely to be an exception to this. Therefore it is essential for you to ensure that your customers are protected sufficiently against these threats, including DDoS fraud, malicious insider attacks and ransomware attacks.

Security policies and training are key

Inconsistency is one of the biggest problems that your new customers might have, and part of bringing this consistency is implementing a clear security policy across the organisation and ensuring that it is regularly reviewed and audited. You can also address negligence by training staff to be aware of the risks and not fall into traps set by ransomware attackers such as opening email attachments containing viruses.

User-responsibility and awareness

As an IT provider, it’s your role to implement the greatest technologies to protect against cyber security threats, and educate users about these. At the same time, you are able to assess their systems in order to remain up-to-date at all times, especially paying attention to GDPR guidelines and other legislation that your customers may be unaware of. You can address security risks as they occur if required and implement prevention processes and technology.

Protecting your customers

Data breaches are costly, both legally and financially for your customers, not to mention the disruption that they can cause. This means that cyber security is of the utmost importance. Whether you’re looking to implement specific new policies and setup to adhere to GDPR guidelines, or simply need extra resources to provide a new setup for your customers, Marathon can work with you on a white label basis to ensure that your customers are both educated and up-to-date technologically.

Give us a call today on 020 8329 1000.

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