We're passionate about IT Services- if you are too, then Marathon Professional Services is the place for you!

Marathon Professional Services work exclusively with IT resellers, manufacturers and distributors across the UK.  We use technical and business knowledge to design real world solutions and need people with different experiences to deliver them effectively - from Sales Support to Project Manager; Administration to Finance, the team at Marathon work together to help our partners tackle their clients' biggest business challenges. 


Current Opportunities

 

1. Role Description

Marathon PS is a leading provider of Channel only Professional Services and operates across the whole of the UK. Due to expansion we are looking to recruit an additional consultant to our busy team.

Our technical Consultancy team are responsible for the delivery of high quality pre and post sales support to the internal sales team and our customers. The role will involve requirements gathering through informal and formal methods, design creation and solution delivery by providing the hands-on skills necessary to deliver the solution and service successfully. Additionally, the Technical Consultants acts as a high-level of technical escalation where major incidents occur for Marathon customers

2. Function

Technical pre-sales (internal and external)

The primary function of the role is to provide customers with technical consultancy aimed at designing and implementing as well as being a point of escalation for 3rd line technical support.  To be the lead for solutions and manage the delivery of the Company's technical requirements, both from an internal and external pre & post-sale supporting position.

solution and service design

  • Enhancing, or developing, new fulfilment solutions and processes across a variety of operational areas
  • Develop, evaluate and agree both concept and detailed designs with stakeholders
  • Identify and agree business requirements and assumptions
  • Identify and develop all business processes, equipment and automation requirements
  • Gather requirements and assumptions, performing analysis and generating safe, productive, and economically viable designs
  • Design productive, safe and value for money solutions, which fully meet business requirements
  • Determine and specify any building requirements, assets or enabling works required
  • Gain stakeholder agreement of processes and proposed solutions
  • Deliver time-critical solutions, involving new challenges and technology
  • Mentoring and development of team members

 

Project implementation and delivery

  • Being the principal lead on major implementation projects working closely with the sales and projects team providing quality assurance checks on network designs.
  • Creating detailed design documentation (low level design) for large and/or complex projects.
  • Provide expert design and deployment of complex projects/installations, employing the latest technologies, and in conjunction with engineers ensure they are fully commissioned, tested on time and to budget.
  • Provide the hands-on technical expertise to implement solutions throughout the delivery of projects and make sure that the customer receives a quality end-product.

Client technical advisory

  • Provide technical advice and support to customers 
  • Where requested, to provide technical assurance that all solutions offered to customers are capable of meeting the Customers requirements and specified at a suitable level of detail so as to pose no commercial risks to Marathon

3. Personal Responsibilities

  • Define Work Package Specifications as required for Infrastructure Solutions Projects
  • When facing Project issues and changes conduct impact assessment and identify resolution options.
  • Highlight issues during Work Package Delivery and notify the Project Manager of the resources needed for the issue resolution
  • Provide input into the development of Service Capabilities by working with the PMO Manager to construct standard product/ service offerings
  • Maintain suitable levels of certification applicable to the role
  • Deliver projects to the agreed Bill of Materials and Project costs
  • Maintain current knowledge of IT Industry in terms of new technologies, products or practices which improve the Marathon Services Portfolio
  • Seek opportunities to improve the effectiveness of the Project Delivery process and associated resources
  • Management as required for Infrastructure Solutions Projects
  • When facing Project Issues and Changes conduct impact assessment and identify resolution options.
  • Highlight issues during Work Package Delivery and notify the Project Manager of the resources needed for the issue resolution
  • Provide input into the development of Service Capabilities by working with the technical director to construct standard product/ service offerings
  • Maintain suitable levels of certification applicable to the role
  • Deliver projects to the agreed Bill of Materials and Project costs
  • Maintain current knowledge of IT Industry in terms of new technologies, products or practices which improve the Marathon  Service Portfolio
  • Seek opportunities to improve the effectiveness of the Project Delivery process and associated resources

 

4. Requirements

Essential:

  • High level Support and Implementation experience of (for both current and emerging technologies)
  • Server and Storage Hardware, Operating Systems and Hypervisor Layers
  • Networking (Wi-Fi, switches, routers, firewalls, VPNs, etc.)
  • Messaging platforms (i.e. MS Exchange/O365)
  • Infrastructure-as-a-Service 'cloud' technologies; including provisioning, management and delivery mechanisms
  • Backup, Replication and Disaster Recovery technologies
  • Ability to understand customer requirements and to implement a range of solutions (utilising the technologies above)
  • Strong written and verbal communication skills
  • 'Can-do' Attitude
  • Commitment to Success
  • Problem solving and ability to work methodically and logically
  • To act as an ambassador for the company

Desirable:

  • PaaS technologies
  • Hybrid cloud integration and adoption (Azure, AWS, etc)
  • Security technologies
  • Hyper-Convergence
  • VDI / Thin client technologies
  • System Management technologies

Please get in touch with us if you would like an application form.